FREQUENTLY ASKED QUESTIONS

Many products are stocked in North America for quick shipment, while others are ordered from manufacturers or suppliers. To check availability or estimated delivery times for a specific item, please contact Europrice before ordering. Estimates are not guaranteed delivery dates.

Log in to My Account and select My Orders to view the current status of an order.

• Pending: The order has been placed but has not yet been processed.
• Processing: The order has been processed.
• Waiting on Parts to Arrive: Parts have been ordered and are awaiting arrival before shipment.
• Waiting on Rental Return: A loaned rental item is awaiting return within the allotted 15-day rental period.
• In Production: Made-to-order items are being produced.
• Complete: All items have shipped and tracking information has been sent by email.
• Cancelled: The order has been cancelled.

Orders are generally processed Monday through Friday, 9 AM to 5 PM Central Time, excluding holidays. Orders placed outside these hours are generally processed during the next business period. Order confirmation emails are generated automatically when an order is placed.

Check the spam or junk folder first. If the confirmation email cannot be found, please contact Europrice for assistance.

Most orders cannot be modified once processing begins. Genuine Audi parts may be difficult or impossible to change shortly after ordering. Changes to custom-made products after production starts may incur additional charges or may not be possible. Additional items can be purchased in a separate order. Please contact Europrice promptly about any requested changes.

Before processing begins, an incorrect order can generally be changed, subject to availability, or cancelled. After processing, corrections or cancellations may incur additional charges and are subject to the applicable order policies. Please contact Europrice as soon as the error is discovered.

If an item is unavailable before order processing, the customer will be notified and may cancel the item or the entire order. If an item becomes unavailable after processing, a refund of that item’s value is generally available, with each situation reviewed individually.

Orders for backordered products remain open until the items become available. Delivery estimates may change. Backordered items are generally cancellable; please contact Europrice to discuss a request.

Product prices are subject to change. If a significant supplier cost increase affects an existing order, the customer will be notified before any additional charge is applied. The customer may pay the difference to proceed or cancel the affected order without cancellation fees.

If there are questions about whether a product or retrofit package is compatible with a vehicle, please contact Europrice with the vehicle’s VIN (Vehicle Identification Number). Compatibility can be checked before an order is placed.

Some products require a VIN, vehicle make and model, or other vehicle-specific information before an order can be processed. If additional information is needed after an order is placed, Europrice will request it by email.

Genuine parts are sourced from the vehicle manufacturer, such as Audi or Volkswagen. OEM (Original Equipment Manufacturer) parts are sourced from a company that manufactures components for the vehicle manufacturer. OEM parts may be supplied without the vehicle brand’s markings or packaging.

Product photographs may be representative. Appearance, packaging, markings, and minor details can vary, but the product supplied will correspond to the item described in the listing.

Not necessarily. Some items are repackaged to meet international shipping requirements or protect them in transit. The packaging may differ from the original manufacturer packaging.

If an original part is no longer available and has been superseded, the newest available compatible revision will be supplied.

Special-order items cannot be cancelled or returned and may require additional delivery time. Many are identified in their product descriptions, but not every special-order item is specifically labeled. If special-order status is important to a purchasing decision, please contact Europrice before ordering.

Yes. Europrice ships worldwide to many destinations. Shipping options and estimates can generally be viewed in the shopping cart. If no shipping option appears for a destination, please contact Europrice to check availability.

Delivery times depend on product availability, production requirements, and supplier location. Many stocked products ship quickly. Other parts, including European-sourced and made-to-order products, take longer. An estimated delivery timeframe is generally provided by email after an order is placed. All timeframes are estimates, not guaranteed shipping dates.

Items sourced together from Europe generally ship once everything in that shipment has arrived. Products sourced from different locations or manufacturers may ship separately. Tracking information is provided for each shipment and is available in My Account.

Automated tracking information is emailed when each shipment leaves. Tracking is also available by logging into My Account and selecting My Orders. Check the spam or junk folder if the tracking email is not received.

Expedited shipping may be available, depending on the product and shipping location. Some items, particularly those shipping from Europe, may not qualify. Please contact Europrice before or after ordering to discuss options. Additional charges may be billed separately.

No. Recipients of shipments delivered outside the United States are responsible for applicable customs duties, import taxes, brokerage fees, and other destination-country charges. These are not included in shipping costs at checkout and are billed separately by the carrier or local authorities.

For payment security, orders generally ship to the payment method’s billing address or the confirmed PayPal shipping address. Limited exceptions, such as shipment to a verified professional installation shop, may be considered. Please contact Europrice before or after ordering; any exception requires approval before shipment.

Most products can ship to APO/FPO military addresses, except oversized items. These shipments usually require additional delivery time because they must be sent from the United States. P.O. box delivery may be available for smaller items by request. Please contact Europrice before ordering.

Yes. Signature confirmation can be selected during checkout.

All shipments include basic carrier insurance coverage. Additional coverage can be requested at extra cost. Please contact Europrice to arrange higher insurance coverage before the shipment departs.

Inspect shipments promptly and within 7 days of delivery. Report visible shipping damage or loss immediately to the shipping carrier to initiate a claim, and contact Europrice with the order details and supporting photographs. Retain all original packaging and packing materials for carrier inspection or pickup. Replacement items cannot be provided until the insurance claim is resolved or replacements have been paid for.

Please email Europrice with the order number, photographs of the items received, and a description of the component believed to be missing.

No. Local pickup is not available. All orders are shipped.

An order in Pending status can be cancelled without payment-processing or stocking fees. Once an order is processed or parts have been ordered, cancellation may not be possible and fees may apply. Depending on the order, refund processing fees of approximately 3–7% or a 30% stocking fee may apply; eligible store credits may be treated differently. Special-order items cannot be cancelled, and items in production or completed orders cannot be cancelled. See the Terms and Conditions for additional conditions.

No fee-free cancellation is guaranteed because an estimated delivery date has changed. All delivery times are estimates, and cancellation requests remain subject to the standard policy, including restrictions on special-order and custom-made items. See the Terms and Conditions.

Eligible products may be returned only with prior authorization and generally within 30 days of shipment. Returns are subject to a 30% stocking fee; original shipping charges are nonrefundable and return shipping is the customer’s responsibility. Special-order, custom-made, installed, and used products cannot be returned. Other category-specific exclusions in the Terms and Conditions also apply.

Please email [email protected] with the order number and details of the item. Return instructions will be supplied if the return is authorized. Do not ship a product back before receiving authorization.

No. Products that have been installed or used are not eligible for return.

Yes, if an item arrived in manufacturer packaging, that packaging must be included with any authorized return. Returned items must be unused, uninstalled, and packaged securely. See the Terms and Conditions for the remaining return requirements.

Yes. Eligible international returns are subject to the same authorization requirements, exclusions, and applicable fees. All return shipping costs are the customer’s responsibility. Please request authorization by email before returning anything.

Approved cancellations and returns may qualify for a store credit or a refund minus applicable fees. The outcome depends on the product, order status, and applicable cancellation or return policy. See the Terms and Conditions.

Some retrofits require coding or programming. Products that include remote coding services or coding dongles identify these in their descriptions. A coding dongle allows the customer or installation shop to perform the required coding. For other items requiring coding, coding information can be supplied with the shipment.

Products sold by Europrice are intended for installation by certified professional mechanics.

Yes. Technical assistance for products purchased from Europrice is available by email. Include the order number, a detailed description, diagnostic scans, photographs, videos, screenshots of device settings, and other relevant information. Please email [email protected] for technical assistance.

Installation instructions are available for products that include documentation. Instructions for retrofit packages are generally emailed when the order ships. For other eligible products that have already shipped, instructions may be requested by emailing Europrice. Include the order number and product information.

Installation documentation for these products is available to purchasing customers only.

Installation instructions for retrofit packages and other eligible non-CETE products are supplied to purchasing customers only. CETE Automotive documentation available on product pages can be accessed by anyone who registers for and logs into a Europrice account.

Individual component part numbers are generally not provided for products and retrofit packages sold by Europrice. Required parts may depend on the vehicle VIN and factory-installed options and are determined for the specific order.

Retrofit packages are sold as complete kits to help ensure that the components are properly matched and function together.

Europrice accepts major credit cards, PayPal, PayPal Pay Later for eligible purchases, and bank transfers. When bank transfer is selected at checkout, payment instructions are provided during regular business hours after the order is placed. Other payment arrangements may be available for business-to-business purchases; please contact Europrice.

Europrice currently collects sales tax on orders delivered within Texas. Texas businesses purchasing qualifying items for resale should contact Europrice and provide their Texas resale tax information to arrange tax-exempt purchasing.

Please contact Europrice with order information and a description of the issue. Genuine Audi items do not carry a warranty through Europrice. Other products may have manufacturer-specific warranties. Europrice assists with reported defects or issues discovered upon receipt; the available resolution depends on the product and individual circumstances.

No. Europrice does not cover installation, removal, reinstallation, diagnostic, or other related labor expenses, including when a product is defective or replaced under a manufacturer warranty.

Many products sold by Europrice are original equipment fitted to vehicles in various markets; however, items purchased through the website are intended for off-road use only.

Modifications to a vehicle or replacement of its original equipment may have warranty implications. Customers should review the applicable vehicle manufacturer warranty terms.

Genuine Audi items do not carry a warranty through Europrice. Other products may be covered by their respective manufacturers’ warranties where applicable. Europrice does not provide a separate warranty on items sold.

Inquiries are generally answered Monday through Friday, 9 AM to 5 PM Central Time, in the order received.

Social media messages may take longer to receive a response. For faster assistance, please use the contact Europrice form or email [email protected].